E-mail Client Configuration

I can't send email, what do I do?
First, verify your email account settings in your email client software. If your outoing (SMTP) mail server does not include your domain name that is hosted by us, you will need to contact your ISP or the mail server administrator for the mail server specified in your settings.
If your outgoing (SMTP) mail server is hosted by us, follow the instructions below to enable SMTP authentication:

*Outlook and Outlook Express*
To configure authenticated SMTP in Outlook Express:
1. From the Tools menu, select "Accounts..."
2. Highlight your Mail account (it may be called mail.domain.com).
3. Click the "Properties" button on the right side.
4. Choose the "Servers" tab.
5. Check the box next to "My server requires authentication".
6. Click the "Apply" button.
7. Click the "OK" button.
8. Close all Outlook windows (exit and reopen Outlook) and then try again.

*Netscape Messenger (Newer versions)*
To configure authenticated SMTP in Netscape Messenger:
1. From the Edit menu, select "Mail and Newsgroups Account Settings..."
2. Click on "Outgoing Server (SMTP)" in the left column.
3. Check the box next to "Use name and password".
4. In the "User Name" field enter Username (first part of your email address before the @ symbol).
5. Click the OK button.

*Netscape Messenger (Older versions)*
To configure authenticated SMTP in Netscape Messenger:
1. From the Edit menu, select "Preferences..."
2. Click the plus (+) icon next to "Mail & Newsgroups".
3. Choose "Mail Servers".
4. In the "Outgoing mail server user name" field enter Username (first part of your email address before the @ symbol).
5. Click the OK button.

*Eudora*
To configure authenticated SMTP in Eudora:
1. From the Tools menu, Select "Options..."
2. Click on the the "Sending Mail" icon.
3. Check the box next to "Allow authentication".
4. Click the OK button.

*Microsoft Entourage *
To configure authenticated SMTP in Entourage:
1. From the Tools menu, select "Accounts".
2. Double-click your Mail account (it may be called mail.domain.com).
3. Click on the "Click here for advanced sending options" button.
4. Check the box next to "SMTP server requires authentication".
5. Select the radio button next to "Use same settings as incoming mail server".
6. Click the OK button.

*Mail for MAC*
To configure authenticated SMTP in Mail:
1. From the Mail menu, select "Preferences".
2. Click on "Accounts".
3. On the "Account Information" tab, click on "Server Settings" under Outgoing Mail Server (SMTP).
4. Select the "Password" from the Authentication drop-down menu.
5. Enter your User Name (first part of your email address before the @ symbol), and Password for your email user account.
6. Click the OK button.
7. Close the Preferences (Accounts) window, saving the changes.

If your email client is not specified above, please reference its help guide for configuring SMTP Authentication.

OK, SMTP Authentication is set, but I still can't send email. Now what?
Verify the SMTP port number in your settings. This is normally found in 'Advanced' or 'More Settings'. The SMTP port should be set to either 25 or 587. If your ISP is blocking SMTP port 25, set it to 587